Terms & Conditions

Operational Policies

By using this website, you agree to comply with all applicable laws and agree not to:

  1. Infringe the intellectual property rights of this website
  2. Upload or transmit harmful materials and viruses, programs, junk mail and other elements into this website which may interfere with its operations
  3. Provide false or misleading data about yourself when registering with this website
  4. Illegally collect data about other visitors to this website
  5. Make any representations or redistribution concerning this website and its contents

Security And Privacy Policies

  1. Prapen Jewelry uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security.
  2. Prapen Jewelry never gives, sells or provides information of our website users to third parties for marketing purposes.
  3. Your demographic information collected through this website such as registration and contact information are used to improve our products and services and for correspondence regarding customer relationships.
  4. You may request access to and correction of all personal data you provide to us, or remove your name from Prapen Jewelry’s registration at any time by emailing us.

Shipping Policies

  1. Prapen Jewelry uses FedEx and DHL for shipment and these do not deliver to PO Box addresses
  2. Items are shipped from our office in Bali, Indonesia. Please be aware that items shipped outside Indonesia may be subject to import taxes, customs duties and fees levied by the receiving country. These charges are always the recipient’s responsibility. Prapen Jewelry does not provide information/estimation on these fees.
  3. Please email us for shipping costs to your area
  4. Shipping costs will be added to your purchase

Return and Exchange Policies

  1. No refunds on purchased items
  2. If you are not satisfied with your purchase, you may exchange the item for one of similar value. Please email us within 7 days of receipt of your item to obtain an Exchange Authorization Number (EAN) indicating the reason of exchange. No exchange will be granted without an EAN. Please pack the unused and unworn item securely in a hard box with the original receipt and packaging and ship it to our office insured via FedEx or DHL. We do not reimburse shipping costs. Exchange will not be accepted after 7 days of purchase, or if the item is damaged or worn. Any problem arising from an incorrect address or change of address is not our liability or responsibility.

Proprietary Rights

Materials on this website are protected by copyright. Prapen Jewelry owns the trademarks, logo and images displayed on this website. No part of this material may be copied, modified, reproduced or distributed in any other way without our prior written consent.